{"id":297,"date":"2022-08-03T13:21:01","date_gmt":"2022-08-03T13:21:01","guid":{"rendered":"http:\/\/salesandpresence.com\/?p=297"},"modified":"2023-07-27T20:57:29","modified_gmt":"2023-07-27T20:57:29","slug":"you-got-ghosted-now-what","status":"publish","type":"post","link":"https:\/\/salesandpresence.com\/you-got-ghosted-now-what\/","title":{"rendered":"You Got Ghosted.Now, What?!"},"content":{"rendered":"

Tell me if this sounds familiar\u2026<\/b>
\nYou\u2019ve got the perfect prospect ready to cross the finish line\u2026feeling great about things, and just as you\u2019re ready to close \u2013 radio silence.<\/b><\/p>\n<\/div><\/div><\/div>

You\u2019ve been ghosted. Now, what?<\/b><\/p>\n

1 – Get comfortable with the idea that \u2018no\u2019 isn\u2019t about you<\/b> as a person. And, \u2018no\u2019 right now doesn\u2019t necessarily mean \u2018no\u2019 forever.<\/p>\n

2 – Check your sales process.<\/b> Make sure YOU are in control of the prospecting process (and not the prospect). What did you miss? How can you change your communication with the next process?<\/p>\n

3- Follow-up.<\/b> There\u2019s so much power in the follow-up, so make sure you and your team have a system for that. Use a video or picture for greater impact.<\/p>\n

It\u2019s normal to get ghosted (a few times), BUT it\u2019s not normal to have it happen over and over again. With the right sales and communication in place<\/b>, you can create an environment where you don\u2019t have to get stuck being ghosted again.<\/p>\n<\/div><\/div><\/div>

\u201cGreat salespeople are relationship builders who provide value and help their customers win.\u201d<\/b>
\n–Jeffrey Gitomer<\/i><\/p>\n<\/div>

Let’s Connect on Linkedin!!<\/span><\/a><\/div><\/div><\/div>

SMYKM\/\/ Show Me You Know Me<\/b><\/span><\/p>\n

What\u2019s the secret to building relationships in sales<\/b> and moving beyond the processes?<\/p>\n

It\u2019s all about personalization.<\/b><\/p>\n

Customers want and expect personalized sales experiences from businesses and brands. Jeriad Zoghby, global personalization lead at Accenture Interactive, says, \u201cIf you can\u2019t personalize your experience, you risk becoming a commodity.\u201d<\/b><\/p>\n

Essentially, customers want to be in control of their sales experience.<\/b><\/p>\n

Here\u2019s what I mean\u2026<\/p>\n

Which coffee shop would you rather regularly patronize?<\/p>\n

Coffee Shop A:
\nYou visit at the same time, daily. You always order the same thing. The baristas are welcoming, they always greet you when you walk in. The coffee and food never disappoint. You\u2019re in and out (when there\u2019s no line).<\/p>\n

Coffee Shop B:
\nYou walk in, the baristas greet you by name. Before you can get through the line, \u201cyour\u201d barista gives you a wink and head nod signaling your drink and your meal are being prepared. As you leave, you hear, \u201cSee you tomorrow, Lawrence.\u201d<\/p>\n

Of course! Coffee shop B. We like how they make us feel. Sam who makes our drink \u201cknows\u201d us.<\/p>\n

Check out these articles to learn more about the idea of SMYKM \/\/ Show Me You Know Me:<\/p>\n

https:\/\/www.ttec.com\/articles\/show-me-you-know-me<\/a><\/p>\n

https:\/\/yastrow.com\/show-me-you-know-me\/<\/a><\/p>\n<\/div><\/div><\/div>

77% of buyers don\u2019t feel as though sales understand their business, according to Accenture.<\/b><\/p>\n<\/div><\/div><\/div>

Being a Student of Your Craft<\/span>
\n<\/b><\/p>\n

Here\u2019s the bottom line\u2026<\/p>\n

Sales and relationship building are skills that need to be taught<\/b>. Jim Rohn says, \u201cPractice is just as valuable as a sale. The sale will make you a living; the skill will make you a fortune.\u201d<\/p>\n

At S&P, we look at sales with an additional lens and include a heavy focus on relationship (soft) skills within our consulting<\/b>. How we communicate is key. Did you know 85% of a successful business is relationship skills?<\/p>\n

The design and structure of what we offer come from three key areas: Psychology, Sales Knowledge, and Communication (verbal and nonverbal). We provide a new roadmap and techniques on how to communicate and have success in the sales space.<\/p>\n

As a consultant directly working with management and your sales team we give your company more bandwidth to focus on what you need while giving you tools to hit your target goals<\/b>. For management, it can be difficult to keep up with current sales trends or really help their team with small tweaks that can make the biggest changes; that\u2019s where we come in through:<\/p>\n