The term “soft skills” may sound familiar and has traditionally taken a back seat to “hard skills” training. Not anymore (although both will always be needed) power skills (formally known as soft skills) are getting the recognition they deserve.
If generating more quality leads, customer retention, and brand loyalty are some of your top priorities – then moving towards a solid system and process for relationship sales is key.
You’ve got the perfect prospect ready to cross the finish line…feeling great about things, and just as you’re ready to close – radio silence.
You are going to enjoy my conversation with author, speaker, and sales & presence expert, Amy Reczek.