86% of customers state experience is just as important as a product or service.

This year I am steering away from the typical long list of resolutions, and focusing on one word. Impact.

Co-creation is a strategy that brings together multiple parties to produce a mutually valued outcome, jointly. I like to think of this as a partnership…

The term “soft skills” may sound familiar and has traditionally taken a back seat to “hard skills” training. Not anymore (although both will always be needed) power skills (formally known as soft skills) are getting the recognition they deserve.

If generating more quality leads, customer retention, and brand loyalty are some of your top priorities – then moving towards a solid system and process for relationship sales is key.

You’ve got the perfect prospect ready to cross the finish line…feeling great about things, and just as you’re ready to close – radio silence.