86% of customers state experience is just as important as a product or service.

Short clip from a recent keynote

This year I am steering away from the typical long list of resolutions, and focusing on one word. Impact.

Interview on Gold and Grind Podcast

Co-creation is a strategy that brings together multiple parties to produce a mutually valued outcome, jointly. I like to think of this as a partnership…

The term “soft skills” may sound familiar and has traditionally taken a back seat to “hard skills” training. Not anymore (although both will always be needed) power skills (formally known as soft skills) are getting the recognition they deserve.